DELIVERY & RETURN

Please note that EU customers will have to pay their respective countries' VAT and duties with the carrier when the package passes the border. If you have any questions or requests regarding the handling of your VAT payment, please contact us at konnichiwa@hypanese.com. 

We ship to all 220 countries where our carriers DHL & Japan Post operate.

The shipping is FREE for packages under 1KG.
Packages over 1KG are automatically assigned the Express shipping fee which varies from 1,000 to 2,000 Japanese Yen (approximatively 9 to 18 USD) depending on the country of destination.
The estimated delivery time for the FREE shipping is 14 days and the Express one is 5 days. 

Please check our FAQ page for all questions regarding shipping time, order process, shipping destination, tracking and duty fee at the border. 

Any order placed is able to be canceled within 24 hours of order placement if not processed or shipped. Please contact us immediately via Instagram or Facebook or email at konnichiwa@hypanese.com to cancel.

We have a 10-days return policy, which means you have 10 days after receiving your item to request a return.

The cost associated with the return process will be deducted from the total amount refunded.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase (digital or paper). 

To start a return, you can contact us at konnichiwa@hypanese.com. When your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at konnichiwa@hypanese.com.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).
Unfortunately, we cannot accept returns on sale items, discount coupons and gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.