Legal Name: Hypanese 個人事業  (ie: Japanese equivalent for "Sole Proprietorship or Ltd.)
Date of establishment: September 1st 2020
Country of establishment: Japan
Head Office: 1 Chome-6-5 Jinnan, Shibuya-ku, Tokyo 150-0041


We value happy customers above everything, and hope that satisfaction is always achieved. Please find below our terms and conditions to ensure you know exactly what will be your shopping experience with us.

Our product selection process is the main reason behind the creation of HYPANESE. We make sure to select only items crafted in Japan (certain items like in the collectibles selection, might sometimes be produced outside of Japan by their Japanese brand/company). 
Our products are available in limited quantities and some items from the Collectibles & Lifestyle selections have only one unique model. This is due to the uniqueness and rarity of all the products we offer. The rarest gems are often pre-owned (Collectibles and Lifestyle selections). 

As your satisfaction is our highest priority, please do not hesitate to contact us  if you have any questions, queries, comments, or feedback concerning our Selections. We always appreciate to hear from you! 

1. Stock and Availability

1.1 When quantities have been exhausted, an ‘Sold Out’ message will appear next to the product in question.

1.2 Hinoki Ritual product can be preordered with an estimated 2 weeks to fulfill. 

2. Pricing and Payment

2.1 All shipping costs (if applicable) will be calculated and added at
checkout. Hypanese reserves the right to amend pricing and costs
at any time due to unforeseen circumstances.

2.2 All prices are either listed in Japanese Yen, US dollar, Euro and British pound depending on which currency you select. Payments will be accepted via direct deposit, MasterCard, Visa, American Express, Shop Pay, Apple Pay, Google Pay, Paypal and Bitcoin. 

3. Placing Orders
3.1 All orders placed will be processed within 2 business days. 

3.2 After placing an order you should receive a confirmation email and a digital
receipt. If you do not, please contact us on konnichiwa@hypanese.com
and we will resend it. 
3.3 If you want us to include a paper invoice in your package, please email us.

4. Returns, Refunds and Cancellation Policy
4.1 We have a 10-days return policy, which means you have 10 days after receiving your item to request a return. Read more on our DELIVERY & RETURN page. Hinoki Ritual essential oil product cannot be returned. 
We will not refund or exchange an online order if the product being returned has been damaged outside of normal use: this includes damage occurred from dropping, knocking, or tampering with the product.
Any order placed is able to be cancelled within 24 hours of order placement if not already processed and shipped. Please contact us immediately at konnichiwa@hypanese.com to cancel your order.

5. Privacy and Information

5.1 Your privacy is safe with us at Hypanese. Any personal
information entered while purchasing through www.hypanese.com
will not be shared with anyone outside of Hypanese and the parties requiring some information to fulfill your order and shopping experience (ie: Shopify, JP post, Fedex and DHL). 

5.2 Although we require some personal information to ensure orders are
delivered correctly, this will not be shared or sold under any
circumstances. This information includes but is not limited to: your
name, email address, shipping address, billing address, phone
number, and payment details. After an order is placed, Hypanese
will not store or save any payment information.

5.3 There are some instances when personal information must be shared
with third parties to complete delivery of an order. These include
courier companies and delivery services that may be hired to deliver
our products. Please be aware Hypanese only works with
professional and reputable companies who maintain the highest
expertise of customer privacy. By purchasing through Hypanese you
acknowledge that your contact and delivery details may be passed on
to these companies to achieve a quick and prompt delivery.

5.4 If you agree to subscribe to our newsletter, you will be contacted via email to inform you about new arrivals and promotions as they arise. 
Learn more on our DATA PRIVACY page. 

6. Terms of Payment

6.1 All payments due to Hypanese are to be made in accordance with an
order or invoice issued and within 30 calendar days. We will not process any order without payment in full.

7. Delivery

IMPORTANT NOTICE: Please note that applicable duties and taxes may occur depending on your country of residence. 

7.1 You are responsible for the delivery address and details. Hypanese is not
responsible if incorrect delivery details are supplied. If you need to change
your delivery address, contact us immediately and we will do our best to change them prior to delivery. Additional fees may be incurred.

7.2 While we strive to keep express delivery of all orders under 5 days and Free delivery under 14 days, circumstances outside of our control can impact the delivery time such as environmental events, pandemic event, civil unrest, crime, delivery partner delays. We will let you know an estimated delivery date if it is to be substantially outside of the estimated periods. 

7.3 To ensure a smooth delivery, please make sure someone is present at the delivery address to receive your HYPANESE package. 

7.4 Any date quoted by HYPANESE for delivery is an estimate only and
HYPANESE will endeavor to meet that estimate, but failure to do so will
not confer on your part or render HYPANESE liable for any loss or damages directly or indirectly sustained by you as a result thereof.

7.5 HYPANESE’s obligation to deliver will be discharged on arrival of the
products at your nominated delivery destination appearing on your order receipt.

7.6 You must examine the products immediately after delivery. HYPANESE
will not be liable for any mis-delivery, shortage, defect or damage unless
HYPANESE receives details by email from you within 10 calendar days of
the date of delivery of the package.

7.7 If HYPANESE is prevented (directly or indirectly) from delivering the goods
or any of them by reason of any unforeseen causes outside of its control
HYPANESE will be under no liability whatsoever to you and will be entitled
at its option either to terminate your order or to extend the time of its performance.

8. Property and Risk

8.1 Any product purchased will remain with HYPANESE until you have paid
and discharged any and all indebtedness to HYPANESE on any account
whatsoever including all applicable sales taxes and other taxes, levies and

8.2 The risk in any product purchased will pass to you upon the delivery.
8.3 All product images are created by and the property of HYPANESE and any usage of it by external non authorized parties will be punishable by copyright laws. 

9. Consumer Law

9.1 You are entitled to a replacement or refund for a major failure and compensation for an other reasonably foreseeable loss or damage. You are also entitled to have the product replaced if the product fails to be of acceptable quality. Please be aware that most of our selections is only available in limited quantities and some products might be impossible to be replaced. 

9.2 Any cost incurred by the customer in contacting us or sending back to us the product will be borne by the customer.

10. Force Majeure

10.1 HYPANESE will not be liable for any failure or delay in supply, or delivery
where such failure or delay is wholly or partly due to any cause or
circumstances whatsoever outside the reasonable control of HYPANESE
including, but not limited to war, strikes, lockouts, industrial disputes or unrest,
government restrictions or intervention, transport delays, fire, act of God,
breakdown of plant, shortage of supplies or labour, storms or tempest,
vandalism or riot, civil commotions or accidents of any kind (each an “Event of
Force Majeure”). HYPANESE’s obligations will be suspended until the
Event of Force Majeure ceases to cause the failure or delay (as the case may
be). You will not be relieved of any obligation to make payment to HYPANESE regardless of any party being affected by an Event of Force Majeure.